Redesigning a complex enterprise experience to simplify purchase order workflows: Purchase Order Management UX case study by Rita Omatsone
A full UX redesign of Lowe's purchase order management system around four connected jobs: find an order, monitor all of them, stay informed about changes, and investigate the details.
- Role
- Lead Product Designer
- Users
- 2,500+ internal users in sourcing, logistics, finance and vendor management
- Scope
- Full UX redesign: search, dashboard analytics, notifications, PO details
- Platform
- Desktop web, responsive
- 2500+ employees rely on the redesigned platform
- < 30 s to find a purchase order
- 6.7/7 user satisfaction
- 10K+ purchase orders, instantly filterable
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Inside this case study
- The challenge
- Understanding the experience
- The design strategy
- Making orders easier to find
- Visibility through dashboard analytics
- Bringing updates into one place
- More complete order details
- Bringing it together
- Outcome & impact
- Reflection
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